Product Return and exchange policy.

 

1. Eligibility for Returns:We accept returns for products within 7 days from the date of purchase for store credit. To be eligible for credit, the item must be unused and in the same condition as when you received it.

2. Return Process:Please contact our customer support team at Mazuerajewelry@outlook.com to initiate the return process.Provide your order number and a detailed reason for the return.

3. Return Shipping:Customers are responsible for the cost of return shipping.We recommend using a trackable shipping service to ensure the safe return of the product.We don’t provide refund on shipping cost.

4. Refunds:Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.If your return is approved, a credit will be add to your account. If your return is received with visible wear or damage we will refused the return.

5. Exchanges:If you wish to exchange a product, please follow the return process.

6. Damaged or Defective Products:If you receive a damaged or defective product, please contact us within 48 hours of receiving the item. We will provide instructions for returning the item and will cover the return shipping costs.

7. Non-Returnable Items:The following items are non-returnable:Custom jewelry, personalized items, Items on sale, bulk orders.

8. Contact Us:If you have any questions about our return policy, please contact our customer support team at Mazuerajewelry@outlook.com.

Mazuera Jewelry we want you to be happy with your purchase!